IT Support at PolyU

NetID & NetPassword:

Your NetID and NetPassword grant you access to all authorized facilities and services. Keep your NetPassword secure and change it at least once every 6 months. More information about NetID, please refer to NetID Management Service | Information Technology Services Office ( https://www.polyu.edu.hk/its/it-services/netid-management-service/ ).

Contact Email Address:

Your PolyU Staff Email Address serves as your official university email. Please check your mailbox regularly to stay informed about important communications.

Teaching Staff:

You can use your NetID to access LEARN@PolyU ( https://learn.polyu.edu.hk/ ), and explore ‘Instructors AVIT Facilities & eLearning Resources’ section for further details related to teaching venue and other eLearning resources.

Need Assistance?

• Call the IT HelpCentre Hotline at 2766 5900 or submit enquiry to our IT Online ServiceDesk ( https://www.polyu.edu.hk/its/servicedesk/ITServiceDeskForm.php ).
• Visit the IT HelpCentre at Room M201 on 2/F of Li Ka Shing Tower.